Emergency Response

FromReporttoResolution

Structured incident management under pressure

Guards report in under a minute. Admins see it instantly. Escalation rules fire automatically. Everything is documented, GPS-tagged, and auditable from the moment it happens.

Under 60 seconds
Report time
Instant escalation
Escalation
Full audit trail
Documentation
How It Works

Report → Escalate → Resolve

A defined lifecycle for every incident, no matter the severity

1

Guard Files Report

Guard opens Attlock, taps Report Incident, selects type and priority, adds photos or video, and submits. GPS location is captured automatically at the scene.

2

System Escalates

Configurable escalation rules fire instantly based on incident type and priority. Critical incidents push to supervisors and admins within seconds — no manual forwarding.

3

Admin Reviews & Resolves

Status moves through open → in progress → resolved → closed. Every status change, note, and media attachment is preserved in a full audit trail.

Everything you need for incident management

From field capture to compliance-ready reports, every tool in one platform.

Field Capture

Multimedia Evidence Collection.

Photos, video, and audio attach directly to reports. Every file is GPS-tagged and timestamped automatically.

Automation

Configurable Escalation Rules.

Set triggers by type, priority, or site. Critical incidents push to supervisors instantly — no manual forwarding.

Lifecycle

Full Resolution Tracking.

Incidents move through open, in progress, resolved, and closed with a tamper-proof audit trail.

Open
In Progress
Resolved
Closed
Categorization

Custom Incident Types & Priority.

Define categories and severity levels. Guards pick from a structured list for consistent, searchable reports.

Theft
Trespass
Alarm
Medical
Compliance

One-Click Export & Audit Trail.

Export reports as PDF or CSV for regulators, clients, or audits. Every action is logged with who, what, and when.

98%
Compliance Rate
Structured Workflow

Report to Resolution, Automated

Structured Reports

Every detail captured at the scene

Guards file structured reports with incident type, priority, description, photo/video evidence, and GPS location — all from the mobile app in under 60 seconds. Every field is audit-ready from the moment it's submitted.

Photo/video captureGPS auto-stampIncident categoriesPriority levels
Incident ReportINC-2847
TypeTrespassing
PriorityCritical
LocationNorth Gate — Sector 2
GPS34.052°N, 118.243°W
Evidence
Escalation Chain — INC-2847
Guard R. Martinez
Report submitted
+00:00
Supervisor J. Chen
Push notification sent
+00:03
Admin K. Johnson
Email + SMS alert
+00:05
Client Contact
Portal notification queued
+00:10
Auto Escalation

The right people notified, instantly

Configurable escalation rules fire the moment an incident is filed. Critical reports go to supervisors and admins within seconds. Each tier has its own notification method — push, SMS, email — and timeout before the next level triggers.

Push notificationsSMS alertsEmail escalationClient notifications
Full feature set

Every Incident Tool You Need

Photo & Video Capture

Guards attach photos and video directly to incident reports from the mobile app. Evidence is timestamped and GPS-tagged automatically.

Photo_001.jpg
GPS tagged · 14:32
Video_001.mp4
GPS tagged · 14:32
Photo_002.jpg
GPS tagged · 14:32
<60s

Average time to file a complete incident report from the field.

GPS Stamping

Every report includes exact GPS coordinates at the time of filing. Cross-referenced with site assignment.

Auto-Escalation Rules

Configure rules by incident type and priority. Critical reports escalate instantly to all designated responders.

Incident Categories

Panic, theft, medical, fire, trespass, vandalism. Structured types for consistent reporting and analytics.

Witness Statements

Attach witness accounts to incident reports. Timestamped and signed.

Resolution Tracking
Every incident tracked through open → in progress → resolved → closed.
Client Notifications
Clients see incidents at their site in real time through the portal.
Compliance Export
Full audit trail exported to PDF or CSV for insurance and legal review.

The difference

Incident reporting before and after Attlock

Drag to see the difference between paper and digital.

Paper & Phone
Incident at North Gate — 2:14 AM
Guard calls supervisorNo answer — voicemail
Writes notes on paperHandwriting illegible
Takes photos on personal phoneNot attached to report
Files report next morning12 hours after incident
With Attlock
Incident at North Gate — 2:14 AM
Guard taps Report IncidentType + priority set ✓
Photos attached in-appGPS-tagged ✓
Auto-escalation firesSupervisor notified in 3s ✓
Supervisor reviews on dashboardFull evidence attached ✓

Drag to compare

Role Breakdown

How each role uses Incident Reporting

Admin

Configures escalation rules, reviews all incidents across sites, escalates to formal investigations, and accesses audit-ready exports for compliance.

Supervisor

Receives escalation alerts, reviews submitted reports with evidence, adds follow-up notes, and closes resolved incidents from dashboard or mobile.

Guard

Submits incident reports from the mobile app in under a minute — type, priority, description, photos/video, and GPS location all captured at the scene.

Client

Receives real-time incident notifications for their site and can view submitted reports, status updates, and resolution outcomes in the client portal.

Why Companies Switch to Attlock

Side-by-side: legacy incident management vs. what's actually possible

Time to file report
Paper Forms & Calls
30+ minutes
Attlock
Under 60 seconds
Photo/video evidence
Paper Forms & Calls
Personal phone (detached)
Attlock
In-app, GPS-tagged
Escalation
Paper Forms & Calls
Manual phone calls
Attlock
Instant auto-escalation
GPS location
Paper Forms & Calls
Attlock
Resolution tracking
Paper Forms & Calls
Spreadsheet / memory
Attlock
Full lifecycle tracking
Client notifications
Paper Forms & Calls
Manual email
Attlock
Automatic portal alerts
Audit trail
Paper Forms & Calls
Incomplete paper trail
Attlock
Complete digital record
Compliance export
Paper Forms & Calls
Manual compilation
Attlock
One-click PDF/CSV

Works with your existing tools.

Attlock plugs into your existing payroll, billing, communication, and identity stack — no rip-and-replace required.

View all integrations
Your ROI Timeline

Results You Can Measure

Week 1

100% digital reports

Every incident filed through Attlock — structured, GPS-tagged, and evidence-attached. Paper forms and phone-call reports are eliminated from day one.

Month 3

3× faster resolution

Auto-escalation ensures the right people are notified in seconds, not hours. Average time from report to resolution drops from days to hours.

Month 6

Liability reduction

Full audit trails, timestamped evidence, and compliance exports mean your incident documentation holds up under legal and insurance scrutiny.

Testimonials
Whatourusersaresaying.
MT

Michael Torres

Operations Director, Elite Protection

Attlock has become our standard. It's not just software; it's the backbone of our operations. The way it enforces compliance with mandatory checklists has saved us from so many potential liability headaches.

SC

Sarah Chen

Owner, TexGuard Patrol

We switched from our legacy provider because it was too slow. Attlock is instant. We used to drown in paperwork, but now generating payroll exports takes minutes.

DK

David Kim

Field Supervisor, Pacific Security

I love the clarity Attlock gives us. Seeing exactly when a guard arrives or misses a checkpoint in real-time means we can fix issues before the client even notices.

JM

Jennifer Martinez

HR Manager, Metro Watch

Managing 300+ guards was a nightmare. Now, bulk scheduling takes minutes, not hours. It handles the chaos of open shifts beautifully.

RJ

Robert Johnson

CEO, Shield Security

Attlock's client portal is a breath of fresh air. The precision it brings to our digital reports has massively improved our client retention.

LA

Lisa Anderson

Payroll Specialist, Guardian Force

I save so much time on billing reconciliation now. What used to take me two days is done in an hour with their automated reports.

MW

Marcus Williams

General Manager, SecureWatch Inc.

My team loves it. Attlock is fast. I finally deleted our master 'Chaos Spreadsheet' and haven't looked back.

AW

Amanda White

VP of Operations, Vigilant Security

Attlock gives me insights I never had before—like exactly which sites are hitting overtime limits. It's like having an extra operations manager.

Attlock Icon

Ready to modernize your operations?

Start your customized pilot
No credit card required
PSISA Compliant